Shipping & Returns

Shipping:

I get excited about packages too, so we package and ship your fab jewelry as quickly as possible!

FREE shipping on all US orders over $30!
• Orders are typically shipped within 1-2 business days of purchase
• Your package should arrive within 3-4 business days from the date your items are SHIPPED
Free local delivery on orders over $30!
For zip codes 39042, 39047, 39232, 39208. Orders will be dropped off within 24 of purchase.

Did one of our handmade items break?
Fortunately this does not happen often, but if you have purchased your handmade jewelry within the last 90 days please send us an email so we can resolve the issue right away!

Returns:

We want you to be completely happy with your purchase, so If you are not satisfied we try to make the return process as painless as possible for you.
 
• Send us an email at support@shopelevencollection.com, with your first and last name, and we will email you a prepaid return label. A $2 return shipping fee will be deducted from your refund once we receive the package 
• Returns must be made within 30 days of the original purchase date
• We are not currently offering exchanges or store credit at this time
• Items must be in new condition, with tags still attached, and each piece enclosed in the clear resealable bag that you received them in (We don't like tangled jewelry either)
• All sale/clearance items and personalized items are FINAL sale
• We are NOT responsible for lost packages. If you would like to add insurance to your order let us know before checking out so we can add it for you. 
Once your returned merchandise is received, your refund will be issued to your original method of payment (You will receive an email confirmation after your refund has been issued)
Return Instructions:
• Option 1- Prepaid Label:
    o Attach the emailed USPS prepaid shipping label to the outside of your package
    o If you are using the prepaid USPS label, a $2 return shipping fee will be deducted from your refund 
    o Drop off at any USPS counter or drop box
• Option 2- Use your own return label and the $2 fee will NOT be deducted from your refund:
    o Mail to the following address:
      Eleven Collection
      712 West Government Street
      Brandon, MS 39042

**We are NOT responsible for lost packages. A tracking number is emailed with every purchase and we recommend contacting your local post office if there is an issue**

If you have any other questions please feel free to contact us at support@shopelevencollection.com